Refund & Return Policy

We want you to be happy with your order. If something isn't right, get in touch and we'll sort it out.

If you need to cancel or change an order, contact us as soon as possible -- once an order has shipped, it can no longer be changed or cancelled.

If an item arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery with your Order ID and a photo of the item, and we'll arrange a replacement or refund at no extra cost to you.

For hygiene reasons, worn footwear can't be returned unless it's damaged or defective as received. Items must be returned in their original condition and packaging.

Approved refunds are issued back to the original payment method (or mobile money account) within 7-14 business days of us receiving the returned item.

To start a return or ask a question, reach us at contact@fatiesfootwear.com or over WhatsApp with your Order ID.